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Introducing: AlphaCX Lifetime Deal (LTD) Software!
- Scale your customer support and improve turnaround time across multiple channels
- Engage with customers from any channel in one inbox powered by built-in automations and integrations
- AlphaCX is an omnichannel communication platform that can scale up your customer support—minus the extra workload.
- Whether you’re handling queries via email, social media, or messenger, AlphaCX lets you engage with customers across channels with one inbox.
- Connect to Facebook, Instagram, Twitter, and WhatsApp, or embed a live chat widget on your website to stay connected with your customers.
- Plus, you’ll be able to leverage third-party integrations and streamline all of your support processes at scale.
- Engage with your customers via email, messenger, social media, and an embeddable live chat widget.
- AlphaCX lets you manage Service Level Agreements (SLAs) with built-in automation tools, so you can trust your customers.
- Automate SLAs using custom parameters or deadlines to improve your turnaround time and overall quality of support.
- Want a quicker way to respond to feedback? Create email and SMS templates with dynamic placeholders for customer info.
- You can even automatically send notifications and escalations to team members, ensuring that tickets are handled ASAP.
- Save time delivering quality customer support with automated SLAs and ticket settings.
- AlphaCX lets you create your own knowledge base to answer customer queries and reduce workload for your support team.
- You can easily publish articles with helpful info on your products or services, as well as cover essential FAQs.
- This resource can help customers resolve loads of smaller issues, which frees up your team to focus on more complicated tickets.
- Create a knowledge base that empowers customers and minimizes workload for your support team.
- With AlphaCX, it’s easy to export detailed reports that track team productivity and analyze the customer experience.
- Export support tickets in PDF and CSV formats to deliver regulatory reports that reflect the quality of your customer support.
- You can also fully customize your analytics dashboard and reports by sorting data by category, date, and status.
To learn more, please visit here: https://ltdt.saasclerk.io/AlphaCX
Disclaimer: The source of this content with product details originally published on AppSumo.com