Disclaimer: The source of this content with product details originally published on AppSumo.com
Introducing: AppSumo MyAlice Lifetime Deal (LTD) Software!
Offering great customer service shouldn’t drain all the time and resources you need to grow your business.
But when customer service agents are toggling between tabs, apps, and email to manage incoming customer requests and track orders, things get hectic—fast.
What if there was a way to manage all of your customer interactions across channels, right from a single dashboard?
Let’s see the features that can attract you in a nutshell….
- MyAlice helps you build the ultimate ecommerce helpdesk by managing orders and personalizing customer service conversations across channels, all from one platform.
- Manage customer support messages and ecommerce orders from one inbox.
- Automate responses to customer queries and give your support agents useful data in real time.
- The MyAlice dashboard makes it easy to speak with customers across channels seamlessly, showing you their entire communication history in one place.
- Create, update, and refund orders in real-time, so you can offer quality customer service when your customers need it most.
- You’ll be able to support new purchase transactions and provide personal customer service simultaneously, without toggling between applications.
- With MyAlice, you can manage messages from all of your support channels on a single platform.
- MyAlice lets you build a unique individual profile based on each customer’s purchase history.
- You can offer recommendations based on customers’ interests and guide them through an individualized shopping experience.
- The tool’s clean, easy-to-navigate dashboard lets you integrate a live chat experience with social channels and ecommerce stores.
- Create a personalized shopping experience for your customers with a live chat feature.
- MyAlice’s AI also allows you to automate responses to requests for exchanges, returns, and order tracking.
- It’s simple to set up the conversational AI to implement automated replies to repeat queries, saving you tons of time and energy.
- You can even use the automated response feature to be available 24/7, so you’ll always be ready to turn a question into a transaction.