• Resolve customer issues with one-click screen share
• Integrate screen share to any website, app, portal, as well as popular chat tools
• Reduce ticket time and provide faster customer support

Alternative to: Upscope

Best for: Sales and support teams looking for a fast and efficient way to resolve customer issues

Let’s see the features that can attract you in a nutshell….

1. Median makes it easy to resolve customer issues by integrating one-click screen share features in your app, website, or portal.
2. With Median, you can provide quality customer support to non-tech-savvy customers with a one-click screen share.
3. Just place the code on your website and Median will work on your users’ browsers, across every device and operating system—no downloads, installations, or plugins required!
4. Customers can ask for help and support agents can join their session to see exactly what they’re experiencing.
5. Median allows you to see what your customers see, all without any downloads, invites, or installs.
6. You can access Median’s built-in dashboard to view your site’s users and visitors in real-time.
7. Once you’ve joined a session, you’ll find a pixel-perfect representation of what your customers see and how they are interacting with your website in real-time.
8. Median also censors credit card numbers, passwords, and other sensitive information to keep your customers’ information safe and secure.
9. Using the one-click screen share, you’ll get a pixel-perfect representation of what your customers see on your site in real time.
10. Median’s⁠ interactive screen sharing features encourage interactive collaboration between users and support agents.